

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|

|
(In millions except per share data,
ratios and growth rates) |
|
COMPOUND GROWTH RATES |
 |
YEAR ENDED DECEMBER 31, |
|
 |
 |
 |
 |
 |
 |
 |
 |
 |

5 Years |
10 Years |
2003 |
|
|
2002 |
|
|
2001 |
|
|
2000 |
|
|
1999 |
|
|
1998 |
|
|
1997 |
|
|
1996 |
|
|
1995 |
|
|
1994 |
|
|
1993 |
|

|

|

|
| Summary of operations |
|

|
| Net operating revenues |
|
5.2 |
 |
% |
5.3 |
% |
$ |
21,044 |
|
$ |
19,564 |
|
$ |
17,545 |
|
$ |
17,354 |
|
$ |
16,767 |
|
$ |
16,301 |
|
$ |
16,611 |
|
$ |
16,635 |
|
$ |
16,283 |
|
$ |
14,570 |
|
$ |
12,527 |
|

|
| Cost of goods sold |
|
6.9 |
 |
% |
4.2 |
% |
|
7,762 |
|
|
7,105 |
|
|
6,044 |
|
|
6,204 |
|
|
6,009 |
|
|
5,562 |
|
|
6,015 |
|
|
6,738 |
|
|
6,940 |
|
|
6,168 |
|
|
5,160 |
|

|

|

|

|
| Gross profit |
|
4.3 |
 |
% |
6.1 |
% |
|
13,282 |
|
|
12,459 |
|
|
11,501 |
|
|
11,150 |
|
|
10,758 |
|
|
10,739 |
|
|
10,596 |
|
|
9,897 |
|
|
9,343 |
|
|
8,402 |
|
|
7,367 |
|

|
Selling, general and
administrative expenses |
|
5.6 |
 |
% |
5.9 |
% |
|
7,488 |
|
|
7,001 |
|
|
6,149 |
|
|
6,016 |
|
|
5,963 |
|
|
5,699 |
|
|
5,535 |
|
|
5,597 |
|
|
5,231 |
|
|
4,765 |
|
|
4,218 |
|

|
| Other operating charges |
|
|
|
|
|
|
573 |
|
|
– |
|
|
– |
|
|
1,443 |
|
|
813 |
|
|
73 |
|
|
60 |
|
|
385 |
|
|
86 |
|
|
– |
|
|
50 |
|

|

|

|

|
| Operating income |
|
1.0 |
 |
% |
5.4 |
% |
|
5,221 |
|
|
5,458 |
|
|
5,352 |
|
|
3,691 |
|
|
3,982 |
|
|
4,967 |
|
|
5,001 |
|
|
3,915 |
|
|
4,026 |
|
|
3,637 |
|
|
3,099 |
|

|
| Interest income |
|
|
|
|
|
|
176 |
|
|
209 |
|
|
325 |
|
|
345 |
|
|
260 |
|
|
219 |
|
|
211 |
|
|
238 |
|
|
245 |
|
|
181 |
|
|
144 |
|

|
| Interest expense |
|
|
|
|
|
|
178 |
|
|
199 |
|
|
289 |
|
|
447 |
|
|
337 |
|
|
277 |
|
|
258 |
|
|
286 |
|
|
272 |
|
|
199 |
|
|
168 |
|

|
| Equity income (loss)–net |
|
|
|
|
|
|
406 |
|
|
384 |
|
|
152 |
|
|
(289 |
) |
|
(184 |
) |
|
32 |
|
|
155 |
|
|
211 |
|
|
169 |
|
|
134 |
|
|
91 |
|

|
| Other income (loss)–net |
|
|
|
|
|
|
(138 |
) |
|
(353 |
) |
|
39 |
|
|
99 |
|
|
98 |
|
|
230 |
|
|
583 |
|
|
87 |
|
|
86 |
|
|
(25 |
) |
|
7 |
|

|
Gains on issuances of stock
by equity investees |
|
|
|
|
|
|
8 |
|
|
– |
|
|
91 |
|
|
– |
|
|
– |
|
|
27 |
|
|
363 |
|
|
431 |
|
|
74 |
|
|
– |
|
|
12 |
|

|

|

|

|
Income before income taxes and
changes in accounting principles |
|
1.1 |
 |
% |
5.6 |
% |
|
5,495 |
|
|
5,499 |
|
|
5,670 |
|
|
3,399 |
|
|
3,819 |
|
|
5,198 |
|
|
6,055 |
|
|
4,596 |
|
|
4,328 |
|
|
3,728 |
|
|
3,185 |
|

|
| Income taxes |
|
(7.2 |
) |
% |
1.4 |
% |
|
1,148 |
|
|
1,523 |
|
|
1,691 |
|
|
1,222 |
|
|
1,388 |
|
|
1,665 |
|
|
1,926 |
|
|
1,104 |
|
|
1,342 |
|
|
1,174 |
|
|
997 |
|

|

|

|

|
Net income before changes in
accounting principles |
|
4.2 |
 |
% |
7.1 |
% |
$ |
4,347 |
|
$ |
3,976 |
|
$ |
3,979 |
|
$ |
2,177 |
|
$ |
2,431 |
|
$ |
3,533 |
|
$ |
4,129 |
|
$ |
3,492 |
|
$ |
2,986 |
|
$ |
2,554 |
|
$ |
2,188 |
|

|

|

|

|
| Net income |
|
4.2 |
 |
% |
7.2 |
% |
$ |
4,347 |
|
$ |
3,050 |
|
$ |
3,969 |
|
$ |
2,177 |
|
$ |
2,431 |
|
$ |
3,533 |
|
$ |
4,129 |
|
$ |
3,492 |
|
$ |
2,986 |
|
$ |
2,554 |
|
$ |
2,176 |
|

|

|

|
| Average shares outstanding |
|
|
|
|
|
|
2,459 |
|
|
2,478 |
|
|
2,487 |
|
|
2,477 |
|
|
2,469 |
|
|
2,467 |
|
|
2,477 |
|
|
2,494 |
|
|
2,525 |
|
|
2,580 |
|
|
2,603 |
|

|
Average shares outstanding
assuming dilution |
|
|
|
|
|
|
2,462 |
|
|
2,483 |
|
|
2,487 |
|
|
2,487 |
|
|
2,487 |
|
|
2,496 |
|
|
2,515 |
|
|
2,523 |
|
|
2,549 |
|
|
2,599 |
|
|
2,626 |
|

|
| Per share data |
|

|
Income before changes in
accounting principles–basic |
|
4.4 |
 |
% |
7.7 |
% |
$ |
1.77 |
|
$ |
1.60 |
|
$ |
1.60 |
|
$ |
.88 |
|
$ |
.98 |
|
$ |
1.43 |
|
$ |
1.67 |
|
$ |
1.40 |
|
$ |
1.18 |
|
$ |
.99 |
|
$ |
.84 |
|

|
Income before changes in
accounting principles–diluted |
|
4.5 |
 |
% |
7.9 |
% |
|
1.77 |
|
|
1.60 |
|
|
1.60 |
|
|
.88 |
|
|
.98 |
|
|
1.42 |
|
|
1.64 |
|
|
1.38 |
|
|
1.17 |
|
|
.98 |
|
|
.83 |
|

|
| Basic net income |
|
4.4 |
 |
% |
7.7 |
% |
|
1.77 |
|
|
1.23 |
|
|
1.60 |
|
|
.88 |
|
|
.98 |
|
|
1.43 |
|
|
1.67 |
|
|
1.40 |
|
|
1.18 |
|
|
.99 |
|
|
.84 |
|

|
| Diluted net income |
|
4.5 |
 |
% |
7.9 |
% |
|
1.77 |
|
|
1.23 |
|
|
1.60 |
|
|
.88 |
|
|
.98 |
|
|
1.42 |
|
|
1.64 |
|
|
1.38 |
|
|
1.17 |
|
|
.98 |
|
|
.83 |
|

|
| Cash dividends |
|
8.0 |
 |
% |
10.0 |
% |
|
.88 |
|
|
.80 |
|
|
.72 |
|
|
.68 |
|
|
.64 |
|
|
.60 |
|
|
.56 |
|
|
.50 |
|
|
.44 |
|
|
.39 |
|
|
.34 |
|

|
| Market price on December 31, |
|
(5.4 |
) |
% |
8.6 |
% |
|
50.75 |
|
|
43.84 |
|
|
47.15 |
|
|
60.94 |
|
|
58.25 |
|
|
67.00 |
|
|
66.69 |
|
|
52.63 |
|
|
37.13 |
|
|
25.75 |
|
|
22.31 |
|

|
Total market value of
common stock |
|
(5.6 |
) |
% |
7.9 |
% |
$ |
123,908 |
|
$ |
108,328 |
|
$ |
117,226 |
|
$ |
151,421 |
|
$ |
143,969 |
|
$ |
165,190 |
|
$ |
164,766 |
|
$ |
130,575 |
|
$ |
92,983 |
|
$ |
65,711 |
|
$ |
57,905 |
|
| Balance sheet and other data |
|

|
Cash, cash equivalents and current
marketable securities |
|
|
|
|
|
$ |
3,482 |
|
$ |
2,345 |
|
$ |
1,934 |
|
$ |
1,892 |
|
$ |
1,812 |
|
$ |
1,807 |
|
$ |
1,843 |
|
$ |
1,658 |
|
$ |
1,315 |
|
$ |
1,531 |
|
$ |
1,078 |
|

|
| Property, plant and equipment–net |
|
|
|
|
|
|
6,097 |
|
|
5,911 |
|
|
4,453 |
|
|
4,168 |
|
|
4,267 |
|
|
3,669 |
|
|
3,743 |
|
|
3,550 |
|
|
4,336 |
|
|
4,080 |
|
|
3,729 |
|

|
| Depreciation |
|
|
|
|
|
|
667 |
|
|
614 |
|
|
502 |
|
|
465 |
|
|
438 |
|
|
381 |
|
|
384 |
|
|
442 |
|
|
421 |
|
|
382 |
|
|
333 |
|

|
| Capital expenditures |
|
|
|
|
|
|
812 |
|
|
851 |
|
|
769 |
|
|
733 |
|
|
1,069 |
|
|
863 |
|
|
1,093 |
|
|
990 |
|
|
937 |
|
|
878 |
|
|
800 |
|

|
| Total assets |
|
|
|
|
|
|
27,342 |
|
|
24,406 |
|
|
22,417 |
|
|
20,834 |
|
|
21,623 |
|
|
19,145 |
|
|
16,881 |
|
|
16,112 |
|
|
15,004 |
|
|
13,863 |
|
|
11,998 |
|

|
| Long-term debt |
|
|
|
|
|
|
2,517 |
|
|
2,701 |
|
|
1,219 |
|
|
835 |
|
|
854 |
|
|
687 |
|
|
801 |
|
|
1,116 |
|
|
1,141 |
|
|
1,426 |
|
|
1,428 |
|

|
| Total debt |
|
|
|
|
|
|
5,423 |
|
|
5,356 |
|
|
5,118 |
|
|
5,651 |
|
|
6,227 |
|
|
5,149 |
|
|
3,875 |
|
|
4,513 |
|
|
4,064 |
|
|
3,509 |
|
|
3,100 |
|

|
| Share-owners’ equity |
|
|
|
|
|
|
14,090 |
|
|
11,800 |
|
|
11,366 |
|
|
9,316 |
|
|
9,513 |
|
|
8,403 |
|
|
7,274 |
|
|
6,125 |
|
|
5,369 |
|
|
5,228 |
|
|
4,570 |
|

|
| Total capital |
|
|
|
|
|
|
19,513 |
|
|
17,156 |
|
|
16,484 |
|
|
14,967 |
|
|
15,740 |
|
|
13,552 |
|
|
11,149 |
|
|
10,638 |
|
|
9,433 |
|
|
8,737 |
|
|
7,670 |
|

|
| Other key financial measures |
|

|
| Total debt-to-total capital |
|
|
|
|
|
|
27.8 |
% |
|
31.2 |
% |
|
31.0 |
% |
|
37.8 |
% |
|
39.6 |
% |
|
38.0 |
% |
|
34.8 |
% |
|
42.4 |
% |
|
43.1 |
% |
|
40.2 |
% |
|
40.4 |
% |

|
| Net debt-to-net capital |
|
|
|
|
|
|
12.1 |
% |
|
20.3 |
% |
|
21.9 |
% |
|
28.7 |
% |
|
31.7 |
% |
|
28.5 |
% |
|
21.8 |
% |
|
31.8 |
% |
|
33.9 |
% |
|
27.4 |
% |
|
30.7 |
% |

|
| Return on common equity |
|
|
|
|
|
|
33.6 |
% |
|
34.3 |
% |
|
38.5 |
% |
|
23.1 |
% |
|
27.1 |
% |
|
45.1 |
% |
|
61.6 |
% |
|
60.8 |
% |
|
56.4 |
% |
|
52.1 |
% |
|
51.8 |
% |

|
| Return on capital |
|
|
|
|
|
|
24.5 |
% |
|
24.5 |
% |
|
26.6 |
% |
|
16.2 |
% |
|
18.2 |
% |
|
30.2 |
% |
|
39.5 |
% |
|
36.8 |
% |
|
34.9 |
% |
|
32.8 |
% |
|
31.2 |
% |

|
| Dividend payout ratio |
|
|
|
|
|
|
49.8 |
% |
|
65.1 |
% |
|
45.1 |
% |
|
77.4 |
% |
|
65.0 |
% |
|
41.9 |
% |
|
33.6 |
% |
|
35.7 |
% |
|
37.2 |
% |
|
39.4 |
% |
|
40.6 |
% |

|
| Net cash provided by operations |
|
|
|
|
|
$ |
5,456 |
|
$ |
4,742 |
|
$ |
4,110 |
|
$ |
3,585 |
|
$ |
3,883 |
|
$ |
3,433 |
|
$ |
4,033 |
|
$ |
3,463 |
|
$ |
3,328 |
|
$ |
3,361 |
|
$ |
2,508 |
|

|

|

|

1 See Glossary of Terms.
2 In 2003, we adopted SFAS No. 146, “Accounting for Costs Associated with Exit or Disposal Activities.”
3 In 2002, we adopted SFAS No. 142, “Goodwill and Other Intangible Assets.”
4 In 2002, we adopted the fair value market provisions of SFAS No. 123, “Accounting for Stock-based Compensation,” and we adopted SFAS No. 148, “Accounting for Stock-based Compensation-Transition and Disclosure.”
5 In 2001, we adopted SFAS No. 133, “Accounting for Derivative Instruments and Hedging Activities.”
6 In 1998, we adopted SFAS No. 132, “Employers' Disclosures about Pensions and Other Postretirement Benefits.”
7 In 1994, we adopted SFAS No. 115, “Accounting for Certain Investments in Debt and Equity Securities.”
8 In 1993, we adopted SFAS No. 112, “Employers' Accounting for Postemployment Benefits.” |
|