The Coca-Cola Company

Coca-Cola Quality System

The Coca-Cola Quality System (TCCQS) is our branded quality management system. Developed by a global, cross-functional team and endorsed by senior management of The Coca-Cola Company along with our top bottling partners, it is the framework around which the Coca-Cola system coordinates and guides its activities, drives continuous improvement and relentlessly strives for quality in everything we do.

This third evolution of TCCQS supports the four principles of our corporate citizenship framework -- providing quality in the marketplace, enriching the workplace, strengthening the community and preserving the environment. The quality system reflects our integrated approach to managing quality, the environment, and health and safety.

Systems & Expectations
Four publications govern the management of our activities regarding quality, environment and safety. The Quality Management System Standard, Environmental Management System Standard, and Safety Management System Standard are aligned against the same 14 Elements that guide our management routines in these key areas. The Supplier Expectations publication plays a critical role in managing our upstream quality efforts by enabling our suppliers to consistently deliver against one well-defined set of expectations.

International Standards
SGS-ICS (Société Générale de Surveillance - International Certification Services) and LRQA (Lloyd's Register Quality Assurance), internationally recognized registrars, benchmarked TCCQS - Evolution 3 against quality (ISO 9001:2000), environmental (ISO 14001:1996), and occupational health and safety (OHSAS 18001:1999) standards. They found that TCCQS - Evolution 3 meets the requirement of all three standards.

TCCQS - Evolution 3 was constructed with the intent of embodying the management system requirements of the Global Food Safety Initiative (GFSI) Guidance Document, Third Edition January 2003:(Part II) - Requirements for a conforming Food Safety Standard (Key Elements), and to stay current with the most stringent, up-to-date global requirements governing food safety.

Download the brochures below to learn more.

    The Quality Statement
    Keeping Our Promise: Quality
    Keeping Our Promise: Environment
    Keeping Our Promise: Safety
    Keeping Our Promise: Supplier Expectations